Pre-Order Policy

What is a Pre-Order?

Items marked [Pre-Order] (or listed in a Pre-Order category) have not yet been released or have not yet arrived in our warehouse.

Estimated arrival (ETA)

Each Pre-Order listing shows an estimated release/shipping month. The ETA comes from the manufacturer or distributor and is an estimate only — it is not guaranteed. Release dates can change for reasons outside our control.

Payment

Pre-Orders are paid in full at the time of order.

If a Pre-Order is delayed

If the release is delayed beyond the stated month, we will let you know and you may choose to keep waiting or receive a full refund. If a product is cancelled by the manufacturer or our allocation is reduced, affected orders will be refunded in full.

Mixed carts

If your order contains both in-stock items and Pre-Order items, the whole order may be held and shipped together when the Pre-Order items arrive. If you want in-stock items sooner, please place separate orders.

Cancellation

To cancel a Pre-Order before it ships, contact us.

Last updated: October 30, 2026