Refund & Returns Policy

Claims window — 72 hours

If your order arrives damaged, incorrect or incomplete, you must contact us within 72 hours of delivery (as shown by tracking).

Unboxing video required

To support a claim, please provide a continuous, unedited unboxing video that starts with the sealed, unopened parcel (shipping label visible) and shows the contents clearly. Claims without an unboxing video may not be accepted.

Cards, packs & blind boxes

• Booster packs, boxes, blind boxes and blind bags contain random contents. Specific pulls, rarities, characters or "secret"/chase items are not guaranteed, and pull results are not grounds for a refund or return.
• Opened packs, blind boxes or blind bags cannot be returned or refunded except for verified manufacturing defects or shipping damage reported as above.

Sealed boxes & cases

Sealed boxes and cases are only eligible for return if they remain completely unopened with the original factory seal/shrink wrap intact.

Packaging wear

Minor cosmetic wear to outer packaging that can happen in international transit — for example dented or scuffed outer box corners alone — is not considered damage and is not refundable when the product inside is unaffected.

Change of mind

For unopened, unused items in original condition, please contact us before sending anything back. Return shipping for change-of-mind returns is paid by the buyer, and the item must reach us in its original condition.

Refunds

Approved refunds are issued to the original payment method through PayPal. Free shipping is not a charge, so nothing is deducted for it; duties or taxes paid to your local customs are not refundable by us.

Pre-Orders

See our Pre-Order Policy for delay and cancellation rules.

Last updated: October 30, 2026